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1. Overview
This policy applies to subscriptions to Go2Invoice purchased from NXTKRAFT SOLUTIONS (OPC) PRIVATE LIMITED. Go2Invoice is a digital software service; there are no physical goods. Please read it together with our Terms and Conditions.
2. Free trial and free plan
Free trials and the Free plan involve no payment, so no refund applies. You can stop using the Service at any time.
3. Cancelling your subscription
- You can cancel anytime from Subscription in the Go2Invoice dashboard, or by emailing [email protected] from your registered email address.
- Cancellation takes effect at the end of your current billing period (month or year). You keep access to paid features until then, and you will not be charged again.
- After the period ends, your organization moves to the Free plan. Your data is not deleted when you cancel.
- You can also switch plans or billing periods at any time; the new plan starts immediately and the previous subscription is cancelled.
4. Refunds
Subscription fees are charged in advance for each billing period. Except as stated below, fees are non-refundable, and we do not provide refunds or credits for partially used periods, unused features or downgrades.
You are eligible for a refund in these cases:
- First purchase: if you request it within 7 days of your first paid subscription payment for an organization, we will refund that payment in full. This does not apply to renewals or to later purchases.
- Duplicate payment: if you were charged more than once for the same subscription period.
- Charge after cancellation: if you were charged for a renewal after you had cancelled, due to an error on our side.
- Service not provided: if you paid but your paid plan was not activated because of a failure on our side and we are unable to fix it.
5. How to request a refund
Email [email protected] from your registered email address with your organization name, the payment date and amount, and the Razorpay payment ID (shown on your payment receipt and in the dashboard under Subscription). We will review your request and respond within 3 working days.
6. Refund processing time
Approved refunds are issued through Razorpay to the original payment method within 5-7 working days of approval. Depending on your bank or card issuer, it may take a few additional days for the amount to appear in your account. When a refund is issued, the related subscription is cancelled.
7. Payments to our customers' businesses
Businesses that use Go2Invoice can collect payments from their own customers through their own Razorpay accounts. Those payments are made to that business, not to NXTKRAFT SOLUTIONS (OPC) PRIVATE LIMITED. Refunds, cancellations and disputes for such payments must be taken up with the business that issued the invoice.
8. Contact
For any question about cancellations or refunds, contact us:
NXTKRAFT SOLUTIONS (OPC) PRIVATE LIMITED
Bhimavaram, West Godavari, Andhra Pradesh 534201, India
Email: [email protected]
Phone: +91 99086 77261